Global Field Service Technology Delivery Lead

Accenture PLC; St. Louis (MO); On-site; USD 110,000 - 210,000; Full time

Job summary

Accenture is seeking a highly effective Field Service capability technology Delivery Lead to join the Song team. The role focuses on delivering Field Service experience programs, managing client relationships, finances, and program health across global implementations.

The ideal candidate has a consulting background with experience leading strategy, field service experience design, and technology architecture & delivery disciplines.

Qualifications

• Minimum 5+ years leading Field Service platform architecture and delivery
• Experience delivering projects with Salesforce, Oracle, Microsoft Dynamics, IFS or ServiceMax
• 2+ years in a consulting environment with global program experience
• Strong leadership and communication with client accounts

Responsibilities

• Lead end-to-end delivery lifecycle of complex, global Service solutions across channels and backoffice
• Develop relationships with senior management and identify follow-on opportunities
• Plan and estimate delivery work with Agile approaches, managing scope, budget, and risk
• Oversee on-shore and off-shore project teams during the lifecycle
• Translate high-level requirements into epics and user stories
• Guide experience-led teams in strategic vision and UX design
• Contribute to migration strategy and global rollout execution
• Interface with client stakeholders for business justification, funding, scope and timelines
• Support ongoing development of approaches, methodologies and tools

Skills

Client leadership

Agile delivery

Project management

Stakeholder mgmt

Team leadership

Education

Bachelor's degree

Tools

Salesforce

Oracle

Microsoft Dynamics

IFS

ServiceMax

Job description

Accenture is seeking a highly effective Field Service capability technology Delivery Lead to join the Song team. The role focuses on delivering Field Service experience programs, managing client relationships, finances, and program health across global implementations.

The ideal candidate has a consulting background with experience leading strategy, field service experience design, and technology architecture & delivery disciplines.