Global Field Service Technology Delivery Lead

Accenture PLC; Seattle (WA); Sur place; USD 101 000 - 245 000; Plein temps

Avantages offerts par ce poste

Health benefits

Résumé du poste

Accenture Song is seeking a Delivery Lead to own end-to-end field service technology programs. You will manage client relationships, budgets, and resourcing while guiding strategy, experience design, and architecture across global teams.

Ideal candidates have a consulting background with multi-country programs, and strong leadership and communication skills to drive service experience initiatives from concept to rollout.

Qualifications

• Minimum 5+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects.
• Minimum 5+ years of experience delivering projects with integrated field service capabilities (e.g., Field service platform suites).
• 2+ years in a consulting environment with cross-country/global scale programs.

Responsabilités

• Lead end-to-end delivery lifecycle of complex, global Service solutions cross-channel and Backoffice.
• Plan and estimate delivery work with an Agile approach, including resource planning and risk mitigation.
• Manage on-shore and off-shore project teams and gather high-level requirements into epics and stories.
• Develop experience-led teams in strategy, UI/UX design, and platform migration strategy.

Connaissances

Field Service Architecture

Service Delivery Enablement

Distributed Service Networks

AI in Service Operations

Consulting Experience

Formation

Bachelor's degree

Outils

Salesforce

Oracle

Microsoft Dynamics

IFS

ServiceMax

Description du poste

Accenture Song is seeking a Delivery Lead to own end-to-end field service technology programs. You will manage client relationships, budgets, and resourcing while guiding strategy, experience design, and architecture across global teams.

Ideal candidates have a consulting background with multi-country programs, and strong leadership and communication skills to drive service experience initiatives from concept to rollout.