Global Field Service Technology Delivery Lead

Accenture PLC; Houston (TX); Sur place; USD 120 000 - 230 000; Plein temps

Résumé du poste

Accenture Song is seeking a highly effective field service capability technology Delivery Lead to ensure the success of field service technology programs. You will manage client relationships, budgets, and cross‑functional teams across onshore and offshore locations, aligning strategy with execution in a complex global environment.

The role focuses on accelerating service experiences through architecture, UI/UX collaboration, and platform migration strategies, with travel as needed and a primary

Qualifications

• Minimum 5+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects.
• Minimum 5+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below: Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax.
• 2+ years of experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)

Responsabilités

• Lead end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions.
• Develops strong working relationships with the senior management team and identifies follow-on project opportunities
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
• Manages day to day on-shore and off-shore project teams during the project lifecycle
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
• Manages experience-led teams in developing strategic vision and creative UI/UX design
• Manages and contributes to development of the platform migration and global roll out strategy and execution
• Interacts with client stakeholders for business justification, funding, scope and timeline
• Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Connaissances

Field service leadership

Client relationship

Agile delivery

Global delivery

Communication

Formation

Bachelor's degree

Outils

Salesforce

Oracle

Microsoft Dynamics

IFS

ServiceMax

Description du poste

Accenture Song is seeking a highly effective field service capability technology Delivery Lead to ensure the success of field service technology programs. You will manage client relationships, budgets, and cross‑functional teams across onshore and offshore locations, aligning strategy with execution in a complex global environment.

The role focuses on accelerating service experiences through architecture, UI/UX collaboration, and platform migration strategies, with travel as needed and a primary