Senior Field Service Technology Delivery Lead

Accenture PLC; City of Albany (NY); On-site; USD 87,000 - 266,000; Full time

Job summary

Accenture is seeking a field service capability technology Delivery Lead to join the Song team. You will own the end-to-end delivery of complex field service programs, managing client relationships, budgets, and cross-functional teams across on-shore and off-shore locations.

Ideal candidates bring consulting experience and a track record of delivering strategy, field service design, and technology delivery across multiple countries, languages, and brands.

Qualifications

• Minimum 5+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects.
• Experience delivering projects integrating one or more of the functional capabilities listed below:
• Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax
• Service Delivery enablement (field worker, 3rd party management)
• Distributed Service support networks
• AI powered service operations
• 2+ years of experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)

Responsibilities

• Lead end-to-end delivery lifecycle of complex, global field service solutions.
• Develop strong relationships with senior management and identify follow-on project opportunities.
• Plan and estimate delivery work with an Agile approach, focusing on milestones, resource planning, scope, budget, risk.
• Manage day-to-day on-shore and off-shore project teams.
• Translate high-level requirements into epics and user stories.
• Lead experience-led teams in developing strategic vision and UI/UX design.
• Contribute to platform migration and global rollout strategy and execution.
• Engage client stakeholders for business justification, funding, scope and timeline.
• Contribute to development of new solution offering approaches and tools

Skills

Field service platform architecture

Service Delivery enablement

Distributed Service networks

AI-powered service operations

Consulting experience

Leadership and stakeholder management

Agile/Waterfall SDLC

Education

Bachelor's degree

Tools

Salesforce

Oracle

Microsoft Dynamics

IFS

ServiceMax

Job description

Accenture is seeking a field service capability technology Delivery Lead to join the Song team. You will own the end-to-end delivery of complex field service programs, managing client relationships, budgets, and cross-functional teams across on-shore and off-shore locations.

Ideal candidates bring consulting experience and a track record of delivering strategy, field service design, and technology delivery across multiple countries, languages, and brands.