Global Field Service Technology Delivery Lead

Accenture PLC; Austin (TX); On-site; USD 120,000 - 230,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Life insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture Song seeks a field service capability technology Delivery Lead to join our Song team. The role champions field service technology-driven Service Experience programs, manages client relationships, budgets, and multi‑discipline delivery across global initiatives.

You will guide onshore and offshore teams, translate business needs into epics and stories, shape platform migration, and collaborate with sponsors to fund initiatives. Travel as needed.

Qualifications

• Minimum 5+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects.
• Minimum 5+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below.
• Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax.
• Service Delivery enablement (field worker, 3rd party management).
• Distributed Service support networks.
• AI powered service operations.
• 2+ years in a consulting environment with multi-country/global scale program responsibilities.

Responsibilities

• Leads end-to-end delivery lifecycle of complex, global Service solutions across channels and backoffice.
• Develops relationships with senior management and identifies follow-on project opportunities.
• Plans and estimates delivery work with Agile, considering milestones, resourcing, scope, budget and risk.
• Manages on-shore and off-shore project teams throughout the lifecycle.
• Translates high-level requirements into epics and stories.
• Leads experience-led teams in vision, UI/UX design, and delivery of solutions.
• Contributes to platform migration and global rollout strategy and execution.
• Interacts with client stakeholders for business justification, funding, scope, and timeline.
• Contributes to ongoing development of approaches, methodologies, and tools.

Skills

Field Service

Delivery Leadership

Platform Architecture

Agile

Consulting

Global Programs

Stakeholder Management

Education

Bachelor's degree

Job description

Accenture Song seeks a field service capability technology Delivery Lead to join our Song team. The role champions field service technology-driven Service Experience programs, manages client relationships, budgets, and multi‑discipline delivery across global initiatives.

You will guide onshore and offshore teams, translate business needs into epics and stories, shape platform migration, and collaborate with sponsors to fund initiatives. Travel as needed.