Global Field Service Technology Delivery Lead

Accenture PLC; Milwaukee (WI); On-site; USD 94,000 - 266,000; Full time

Job summary

Accenture Song is seeking a Field Service Delivery Lead to drive end-to-end delivery of global service solutions. You will oversee client relationships, financials, and project health across on-shore and off-shore teams, using Agile methods and strong consulting experience.

Ideal candidates bring experience in field service platforms (Salesforce, Oracle, Dynamics, IFS, ServiceMax) and leadership in multi-country programs, with capability to design and deliver architecture and UI/UX strategies.

Qualifications

• Minimum 5+ years leading Field Service platform architecture and delivery projects.
• Experience delivering projects with multiple functional capabilities (field service, enablement, networks, AI).
• Consulting background with global programs is preferred.

Responsibilities

• Lead end-to-end delivery of complex, global Service solutions across channels.
• Plan, estimate, and manage on-shore/off-shore delivery teams with Agile methods.
• Define requirements, epics and stories; guide UI/UX and platform migration strategy.
• Engage client stakeholders on funding, scope and timeline; identify opportunities.

Skills

Field service architecture

Delivery leadership

Consulting background

Agile delivery

Client relationship management

Education

Bachelor's degree

Tools

Salesforce

Oracle

Microsoft Dynamics

IFS

ServiceMax

Job description

Accenture Song is seeking a Field Service Delivery Lead to drive end-to-end delivery of global service solutions. You will oversee client relationships, financials, and project health across on-shore and off-shore teams, using Agile methods and strong consulting experience.

Ideal candidates bring experience in field service platforms (Salesforce, Oracle, Dynamics, IFS, ServiceMax) and leadership in multi-country programs, with capability to design and deliver architecture and UI/UX strategies.