Global Field Service Tech Delivery Lead

Accenture PLC; Kirkland (WA); On-site; USD 101,000 - 245,000; Full time

Job summary

Accenture Song is seeking a highly effective field service capability technology Delivery Lead to join our team. The role centers on managing client relationships, program health, and multi-site delivery across global field service initiatives.

You will lead on-shore and off-shore teams, translate business needs into epics and stories, and drive platform migration and rollout strategies with an experience-led UI/UX focus.

Qualifications

• 5+ years leading field service platform projects.
• Experience delivering integrated field service capabilities.
• Knowledge of major field service platforms.
• 2+ years consulting in a global scale program.
• Strong stakeholder management.

Responsibilities

• Lead end-to-end delivery of global field service solutions.
• Build relationships with senior management and identify opportunities.
• Plan and estimate delivery with Agile, manage on/off-shore teams.
• Gather requirements and translate into epics and stories.
• Guide UI/UX design and platform migration strategy.
• Engage client stakeholders for funding, scope, timelines.
• Contribute to offering development and methodologies.

Skills

Field service

Platform architecture

Delivery leadership

Agile SDLC

Consulting experience

Global programs

Education

Bachelor's degree

Tools

Salesforce

Oracle

Microsoft Dynamics

IFS

ServiceMax

Job description

Accenture Song is seeking a highly effective field service capability technology Delivery Lead to join our team. The role centers on managing client relationships, program health, and multi-site delivery across global field service initiatives.

You will lead on-shore and off-shore teams, translate business needs into epics and stories, and drive platform migration and rollout strategies with an experience-led UI/UX focus.