Global Field Service Tech Delivery Lead

Accenture; Scottsdale (AZ); On-site; USD 110,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture Song seeks a highly effective field service capability technology Delivery Lead to join our Song team. You will oversee end-to-end delivery of global field service solutions, managing client relationships, budgets, and teams across on-shore and off-shore locations.

Ideal candidates have a consulting background, 5+ years leading field service platform delivery, and experience with major platforms like Salesforce, Oracle, and Microsoft Dynamics.

Qualifications

• 5+ years delivering field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax.
• Experience in Service Delivery enablement, distributed service networks, and AI-powered service operations.
• 2+ years of experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)

Responsibilities

• Lead end-to-end delivery lifecycle of complex, global field service solutions.
• Develop relationships with the senior management team and identify follow-on project opportunities.
• Plan and estimate delivery work using an Agile approach, focusing on milestones, resource planning (on-shore and off-shore), scope, budget, risk identification and mitigation planning.
• Manage day to day on-shore and off-shore project teams during the project lifecycle.
• Manage the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories.
• Manage experience-led teams in developing strategic vision and creative UI/UX design.
• Manage and contribute to development of the platform migration and global roll out strategy and execution.
• Interacts with client stakeholders for business justification, funding, scope and timeline.
• Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources.

Skills

Field service delivery leadership

Consulting experience

Agile delivery

Client relationship management

Project management

Education

Bachelor’s degree

Tools

Salesforce

Oracle

Microsoft Dynamics

IFS

ServiceMax

Job description

Accenture Song seeks a highly effective field service capability technology Delivery Lead to join our Song team. You will oversee end-to-end delivery of global field service solutions, managing client relationships, budgets, and teams across on-shore and off-shore locations.

Ideal candidates have a consulting background, 5+ years leading field service platform delivery, and experience with major platforms like Salesforce, Oracle, and Microsoft Dynamics.