Global Field Service Technology Delivery Lead

Accenture PLC; San Diego (CA); Sur place; USD 94 000 - 266 000; Plein temps

Résumé du poste

Accenture Song seeks a seasoned Field Service Delivery Lead to drive end-to-end programs that span strategy, experience design, and technology delivery. You will partner with clients and cross-functional teams, guiding architecture, scope, and implementation across onshore and offshore sites.

The role emphasizes strong consulting experience, program management, and a focus on delivering scalable field service solutions while traveling as needed. Residency near an Accenture office is expected.

Qualifications

• Minimum 5+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects.
• Minimum 5+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below.
• Field service platform suites such as Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax.
• Service Delivery enablement (field worker, 3rd party management)
• Distributed Service support networks
• AI powered service operations
• 2+ years of experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)

Responsabilités

• Lead the end-to-end delivery lifecycle of complex, global and large-scale Service solutions crossing customer channels and service center Backoffice service solutions.
• Develops strong working relationships with the senior management team and identifies follow-on project opportunities
• Plans and estimates delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
• Manages day to day on-shore and off-shore project teams during the project lifecycle
• Manages the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
• Manages experience-led teams in developing strategic vision and creative UI/UX design
• Manages and contributes to development of the platform migration and global roll out strategy and execution
• Interacts with client stakeholders for business justification, funding, scope and timeline
• Contributes to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Connaissances

Field Service delivery

Program management

Client relationship

Agile delivery

Formation

Bachelor's degree

Outils

Salesforce

Oracle

Microsoft Dynamics

ServiceMax

Description du poste

Accenture Song seeks a seasoned Field Service Delivery Lead to drive end-to-end programs that span strategy, experience design, and technology delivery. You will partner with clients and cross-functional teams, guiding architecture, scope, and implementation across onshore and offshore sites.

The role emphasizes strong consulting experience, program management, and a focus on delivering scalable field service solutions while traveling as needed. Residency near an Accenture office is expected.