Global Field Service Technician - Install & Support

ARROW SYSTEMS INC; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Arrow Systems, Inc. in New York seeks a Field Service Technician to provide on-site and remote support for digital printing equipment. You will travel to customer sites for installation and ongoing service.

The role emphasizes strong communication, problem solving, and teamwork, with opportunities to train new staff and guide technical direction while delivering superior customer service to clients worldwide.

Qualifications

• Associates or Bachelor's degree in Engineering or similar field
• Minimum of 3 years of experience
• Excellent verbal and written communication skills
• Ability to communicate with customers
• Strong problem-solving skills
• Ability to work independently
• Team environment experience or suitability
• Strong organizational skills
• Willingness to travel domestically and internationally

Responsibilities

• Supporting customers through technical and administrative activities
• Understanding customer needs and concerns
• Providing a high level of customer support
• Traveling to customer sites for installation and support
• Providing technical direction to the team
• Participating in the training of new team members

Skills

Strong communication

Problem-solving

Independent worker

Team player

Organizational skills

Work under pressure

Education

Engineering degree (Assoc or BA)

Job description

Arrow Systems, Inc. in New York seeks a Field Service Technician to provide on-site and remote support for digital printing equipment. You will travel to customer sites for installation and ongoing service.

The role emphasizes strong communication, problem solving, and teamwork, with opportunities to train new staff and guide technical direction while delivering superior customer service to clients worldwide.