Field Service Technician – Travel, Training & Benefits

Arrow International, Inc.; Dickinson (ND); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Profit sharing

401(k) match

Great benefits

Paid time off with bonus week in July

Job summary

Arrow International, Inc. in the United States seeks a Field Service Technician to provide on-site and remote support for customer equipment, diagnose hardware and software issues, perform installations, and train users.

This role requires extensive travel (often overnight) and a focus on timely problem resolution, documenting service activity in Salesforce, and coordinating parts with distributors.

Qualifications

• Associate degree in Computer Technologies or equivalent experience.
• Minimum 3 years’ training or commensurate experience in electronic and PC technologies.
• Solid knowledge of SQL, Active Directory, Networking, Windows and Windows Server.
• Strong analytical and problem-solving abilities.
• Ability to read schematics and technical manuals.
• PC, mechanical and electrical aptitude.
• Excellent written and verbal communication skills.
• Strong customer relations and phone skills.
• Self-motivated and able to work independently.
• Effective planning to manage time and call load.
• Proficiency with MS Office and proprietary software.

Responsibilities

• Diagnose hardware and software problems and troubleshoot effectively.
• Log service calls in Salesforce and record pertinent information.
• Provide remote support when not traveling and on-site installations as needed.
• Coordinate parts orders, RMAs, and technical assistance with distributors.
• Escalate tier 2/3 issues promptly to the appropriate team.
• Train distributors and customers on Arrow equipment usage.
• Travel up to 75% for on-site support and installations.

Skills

Analytical skills

Communication skills

Customer relations

SQL

Active Directory

Networking

Windows

Windows Server

Schematics reading

Electrical aptitude

PC troubleshooting

Field service

Education

Associate degree in Computer Technologies

3+ years’ experience in electronic and PC tech

Tools

Salesforce

MS Office

Proprietary software

Job description

Arrow International, Inc. in the United States seeks a Field Service Technician to provide on-site and remote support for customer equipment, diagnose hardware and software issues, perform installations, and train users.

This role requires extensive travel (often overnight) and a focus on timely problem resolution, documenting service activity in Salesforce, and coordinating parts with distributors.