Field Service Technician

ARROW SYSTEMS INC; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Arrow Systems, Inc. in New York seeks a Field Service Technician to provide on-site and remote support for digital printing equipment. You will travel to customer sites for installation and ongoing service.

The role emphasizes strong communication, problem solving, and teamwork, with opportunities to train new staff and guide technical direction while delivering superior customer service to clients worldwide.

Qualifications

• Associates or Bachelor's degree in Engineering or similar field
• Minimum of 3 years of experience
• Excellent verbal and written communication skills
• Ability to communicate with customers
• Strong problem-solving skills
• Ability to work independently
• Team environment experience or suitability
• Strong organizational skills
• Willingness to travel domestically and internationally

Responsibilities

• Supporting customers through technical and administrative activities
• Understanding customer needs and concerns
• Providing a high level of customer support
• Traveling to customer sites for installation and support
• Providing technical direction to the team
• Participating in the training of new team members

Skills

Strong communication

Problem-solving

Independent worker

Team player

Organizational skills

Work under pressure

Education

Engineering degree (Assoc or BA)

Job description

Job Description

Arrow Systems, Inc. provides the latest in digital printing technology to the global market. As a FSE with Arrow you will have the opportunity to travel both domestically, and internationally.

We are looking for a motivated and experienced Field Service Technician to join our team! As a Field Service Technician, you will be responsible for providing technical support and helping our customers by responding to their requests for service in a timely and efficient manner.

We have partners around the world and any applicant must be able to travel if needed.

Duties and Responsibilities

• Supporting customers through technical and administrative activities
• Understanding customer needs and concerns
• Providing a high level of customer support
• Traveling to customer sites for installation and support
• Providing technical direction to the team
• Participating in the training of new team members

Requirements and Qualifications

• Associates or Bachelor’s Degree in Engineering or similar field
• Minimum of 3 years of experience
• Excellent verbal and written communication skills
• Ability to effectively communicate with customers
• Strong problem-solving skills
• Ability to work independently
• Ability to work well in a team environment
• Strong organizational skills
• Ability to work under pressure