Field Service Engineer: Onsite & Remote Tech Support

Arrow International, Inc.; Columbus (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Arrow International, Inc. is seeking a Field Service Technician to diagnose software and hardware, perform on-site installations, and provide remote support. You will log cases in Salesforce, train customers, and coordinate with distributors.

The role requires travel up to 75% and the ability to work from home when connected to high-speed internet. Ideal candidates have an Associate degree or equivalent experience, plus 3+ years in electronics or PC tech, with knowledge of SQL, AD, networking,

Qualifications

• Associate degree or applicable experience in computer tech fields.
• 3+ years training or commensurate experience in electronic and PC technologies.
• Experience with SQL, Windows Active Directory, Networking, Windows and Windows Server.

Responsibilities

• Diagnose software and hardware problems to meet performance standards.
• Log service calls in Salesforce and record pertinent information.
• Provide remote phone support when not traveling.
• Escalate Tier 2/3 issues to support specialists and management.
• Coordinate parts orders, RMAs, and technical assistance with distributors.
• Perform on-site installations and support, with up to 75% overnight travel.
• Assist customers with configuration and programming of Arrow equipment.
• Train distributors and customers on Arrow equipment usage.
• Exceed customer satisfaction objectives and follow up promptly.
• Work from home when appropriate with access to high-speed internet.
• Other duties as assigned.

Skills

Troubleshooting

Salesforce

Remote support

Field travel

Equipment configuration

Training delivery

Customer service

SQL knowledge

Education

Associate degree in Computer Technologies

Tools

MS Office

Proprietary software

Windows Server

Job description

Arrow International, Inc. is seeking a Field Service Technician to diagnose software and hardware, perform on-site installations, and provide remote support. You will log cases in Salesforce, train customers, and coordinate with distributors.

The role requires travel up to 75% and the ability to work from home when connected to high-speed internet. Ideal candidates have an Associate degree or equivalent experience, plus 3+ years in electronics or PC tech, with knowledge of SQL, AD, networking,