Global Event Registration & Onsite Coordinator

American Express Global Business Travel; Austin (TX); On-site; USD 55,000 - 103,000; Full time

Job summary

American Express Global Business Travel is seeking a detail‑oriented Registration Specialist to support large corporate events. Build and manage client registrations in Cvent, coordinate housing, travel, and attendee communications, and ensure accuracy from invitation through post-event follow-up.

You will run onsite registration, protect attendee data, and collaborate with event managers and hotels to meet targets.

Qualifications

• Two or more years in event registration or attendee management for corporate meetings and events.
• Experience handling registration for 2,000 or more attendees a year across multiple programs.
• Cvent certification, or equivalent hands on experience building event sites, registration paths, emails, and reports.

Responsibilities

• Build registration in the client's Cvent instance for assigned programs, including event sites, registration paths and forms, invitations, confirmations, and reminders.
• Manage attendee housing and travel details, including room blocks, rooming lists, arrival and departure manifests, and the changes that keep coming until the day of the program.
• Send attendee communications on schedule, from the first invitation through final details and post event follow up, in the client's brand and voice.
• Run attendee reporting from invitation through post event, including registration counts, pacing against targets, dietary and accessibility needs, and the reports the event manager, producer, and client stakeholders rely on.
• Answer attendee questions through the program inbox quickly and accurately, and spot the question that points to a problem with the site or the communication.
• Test every site, form, and email before it goes live, so errors are found by you and not by an attendee.
• Run the onsite registration desk, including badges, check in, onsite changes, and desk staffing, with the travel that comes with it.
• Protect attendee data by following the client's privacy and data handling rules, limiting access, and keeping records accurate enough to audit.
• Carry registration for several programs at different stages at once, keep each timeline current in the client's project tools, and raise risks early, such as slow pacing or a room block about to release.
• Close each program with final attendance, no shows, hotel pickup against the block, survey results, and a clean archive.

Skills

Event registration

Housing management

Data accuracy

Excel

Communication

Onsite registration

Education

Cvent certification

Tools

Cvent

Job description

American Express Global Business Travel is seeking a detail‑oriented Registration Specialist to support large corporate events. Build and manage client registrations in Cvent, coordinate housing, travel, and attendee communications, and ensure accuracy from invitation through post-event follow-up.

You will run onsite registration, protect attendee data, and collaborate with event managers and hotels to meet targets.