Global Event Registration Lead (Cvent Expert)

American Express Global Business Travel; Santa Fe (NM); On-site; USD 55,000 - 103,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Wellbeing resources

Job summary

American Express Global Business Travel is seeking an experienced Event Registration Specialist to support client programs in the United States. You will manage registration for large events, coordinate housing, travel, and communications, and ensure data accuracy and privacy.

You’ll build and test event sites in Cvent, run onsite registration, produce reports, and support attendees from invitation to post-event follow-up. A strong eye for detail and clear written communication are essential.

Qualifications

• Two or more years in event registration or attendee management for corporate meetings and events.
• Experience handling registration for 2,000+ attendees per year across multiple programs.
• Cvent certification, or hands-on equivalent building event sites, registration paths, emails, and reports.
• Ability to build and run registration for a full program independently, with proactive escalation when needed.
• Housing experience, including room blocks, rooming lists, and hotel coordination.
• Data accuracy: strong Excel skills and careful list management.
• Clear, warm written communication with attendees at all levels; know when to involve the event manager.
• Experience running or staffing an onsite registration desk with badge printing and onsite changes.
• Sound handling of personal data within client-owned systems and strict privacy rules.
• Preferred: experience with onsite check-in/badging tools and enterprise project tools.

Responsibilities

• Build registration in the client’s Cvent instance for assigned programs, including sites, paths, forms, invitations, confirmations, and reminders.
• Manage attendee housing and travel details, including room blocks, rooming lists, and manifests.
• Send attendee communications from invitation to final details and post-event follow-up in client brand voice.
• Run attendee reporting from invitation through post-event, covering counts, pacing, dietary/accessibility needs, and stakeholder reports.
• Answer attendee questions through the program inbox; identify issues in the site or communications.
• Test every site, form, and email before going live to catch errors pre-attendee.
• Run onsite registration desk, including badges, check-in, onsite changes, and related travel.
• Protect attendee data by following client privacy rules and limiting access.
• Carry registration for several programs at different stages, manage timelines in client tools, raise risks early.
• Close each program with final attendance, no-shows, hotel block outcomes, surveys, and archiving.

Skills

Event registration

Attendee management

Cvent certification

Excel skills

Attention to detail

Written communication

Onsite registration

Tools

Cvent platform

Badging tools

Project tools

Job description

American Express Global Business Travel is seeking an experienced Event Registration Specialist to support client programs in the United States. You will manage registration for large events, coordinate housing, travel, and communications, and ensure data accuracy and privacy.

You’ll build and test event sites in Cvent, run onsite registration, produce reports, and support attendees from invitation to post-event follow-up. A strong eye for detail and clear written communication are essential.