Global Event Registration Lead

American Express Global Business Travel; Phoenix (AZ); On-site; USD 33,000 - 103,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Learning platform access

Inclusion groups

Job summary

American Express Global Business Travel is seeking a skilled events professional to manage end-to-end registration for corporate programs in the US. You will handle housing, travel, invitations, and on-site operations while maintaining strict data privacy and delivering timely attendee communications.

You will build and test sites, forms, and emails in Cvent, generate reports, and coordinate with event managers and clients to ensure smooth execution from start to finish.

Qualifications

• Two or more years in event registration or attendee management for corporate meetings and events.
• Experience handling registration for 2,000 or more attendees a year across multiple programs.
• Cvent certification, or equivalent hands on experience building event sites, registration paths, emails, and reports.
• The ability to build and run registration for a full program on your own, and to say early when you need help.
• Housing experience, including room blocks, rooming lists, and working with hotels on pickup, cutoff dates, and changes.
• Accuracy with data: strong Excel skills, care with lists, and the habit of checking a report before it is sent.
• Clear, warm written communication with attendees at every level, and the judgment to know when a question needs the event manager.
• Experience running or staffing an onsite registration desk, including badge printing and onsite changes.
• Sound handling of personal data, and comfort working inside a client owned system with its own rules.

Responsibilities

• Build registration in the client's Cvent instance for assigned programs, including event sites, registration paths and forms, invitations, confirmations, and reminders.
• Manage attendee housing and travel details, including room blocks, rooming lists, arrival and departure manifests, and the changes that keep coming until the day of the program.
• Send attendee communications on schedule, from the first invitation through final details and post event follow up, in the client's brand and voice.
• Run attendee reporting from invitation through post event, including registration counts, pacing against targets, dietary and accessibility needs, and the reports the event manager, producer, and client stakeholders rely on.
• Answer attendee questions through the program inbox quickly and accurately, and spot the question that points to a problem with the site or the communication.
• Test every site, form, and email before it goes live, so errors are found by you and not by an attendee.
• Run the onsite registration desk, including badges, check in, onsite changes, and desk staffing, with the travel that comes with it.
• Protect attendee data by following the client's privacy and data handling rules, limiting access, and keeping records accurate enough to audit.
• Carry registration for several programs at different stages at once, keep each timeline current in the client's project tools, and raise risks early, such as slow pacing or a room block about to release.
• Close each program with final attendance, no shows, hotel pickup against the block, survey results, and a clean archive.

Skills

Event registration

Attendee management

Cvent certification

Full program ownership

Housing management

Data accuracy

Clear written communication

Onsite registration

Data privacy

Job description

American Express Global Business Travel is seeking a skilled events professional to manage end-to-end registration for corporate programs in the US. You will handle housing, travel, invitations, and on-site operations while maintaining strict data privacy and delivering timely attendee communications.

You will build and test sites, forms, and emails in Cvent, generate reports, and coordinate with event managers and clients to ensure smooth execution from start to finish.