Event Registration Lead — Cvent & Onsite Excellence

American Express Global Business Travel; Lansing (MI); On-site; USD 55,000 - 103,000; Full time

Benefits offered by this job

Health insurance

Retirement programs

Wellbeing resources

Travel perks

Job summary

American Express Global Business Travel seeks an experienced events coordinator to manage registrations in the client's Cvent instance, handle housing and travel details, and send attendee communications in the client's brand and voice.

You will run attendee reporting, test sites and emails, and oversee onsite check-in and badge printing while protecting attendee data. This role involves coordinating multiple programs across events teams in the United States.

Qualifications

• Two or more years in event registration or attendee management for corporate meetings and events.
• Experience handling registration for 2,000 or more attendees a year across multiple programs.
• Cvent certification, or equivalent hands on experience building event sites, registration paths, emails, and reports.

Responsibilities

• Build registration in the client's Cvent instance for assigned programs, including event sites, registration paths and forms, invitations, confirmations, and reminders.
• Manage attendee housing and travel details, including room blocks, rooming lists, arrival and departure manifests, and changes.
• Send attendee communications on schedule, from the first invitation through final details and post event follow up, in the client's brand and voice.
• Run attendee reporting from invitation through post event, including registration counts, pacing against targets, dietary and accessibility needs, and the reports the event manager, producer, and client stakeholders rely on.
• Answer attendee questions through the program inbox quickly and accurately, and spot the question that points to a problem with the site or the communication.
• Test every site, form, and email before it goes live, so errors are found by you and not by an attendee.
• Run the onsite registration desk, including badges, check in, onsite changes, and desk staffing, with the travel that comes with it.
• Protect attendee data by following the client's privacy and data handling rules, limiting access, and keeping records accurate enough to audit.
• Carry registration for several programs at different stages at once, keep each timeline current in the client's project tools, and raise risks early, such as slow pacing or a room block about to release.
• Close each program with final attendance, no shows, hotel pickup against the block, survey results, and a clean archive.

Skills

Event registrations

Attendee management

Cvent

Excel

Onsite registration

Data accuracy

Written communication

Tools

Cvent Certification

Job description

American Express Global Business Travel seeks an experienced events coordinator to manage registrations in the client's Cvent instance, handle housing and travel details, and send attendee communications in the client's brand and voice.

You will run attendee reporting, test sites and emails, and oversee onsite check-in and badge printing while protecting attendee data. This role involves coordinating multiple programs across events teams in the United States.