Event Registration Specialist — Onsite & Travel Logistics

American Express Global Business Travel; Madison (WI); On-site; USD 55,000 - 103,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Company events

Job summary

American Express Global Business Travel is seeking an experienced events professional to manage end-to-end registration processes for corporate programs in the United States. You will build and optimize registration paths in Cvent, coordinate housing and travel blocks, and manage timely attendee communications.

In this role, you will generate post-invitation reports, support onsite registration, and ensure data integrity while upholding client privacy rules.

Qualifications

• Two or more years in event registration or attendee management for corporate meetings and events.
• Experience handling registration for 2,000+ attendees a year across multiple programs.
• Cvent certification, or equivalent hands-on experience building event sites, registration paths, emails, and reports.

Responsibilities

• Build registration in the client's Cvent instance for assigned programs, including event sites, registration paths and forms, invitations, confirmations, and reminders.
• Manage attendee housing and travel details, including room blocks, rooming lists, arrival and departure manifests, and changes.
• Send attendee communications on schedule, from the first invitation through final details and post-event follow up, in the client's brand and voice.
• Run attendee reporting from invitation through post-event, including registration counts, pacing against targets, dietary and accessibility needs, and reports relied on by event stakeholders.
• Answer attendee questions through the program inbox quickly and accurately, and identify issues that point to a site or communication problem.
• Test every site, form, and email before it goes live to catch errors.
• Run the onsite registration desk, including badges, check-in, onsite changes, and desk staffing.
• Protect attendee data by following privacy rules and maintaining auditable records.
• Manage multiple programs at different stages, raising risks early when needed.
• Close each program with final attendance, no-shows, hotel pickup, survey results, and a clean archive.

Skills

Event registration

Attendee management

Cvent

Tools

Cvent

Job description

American Express Global Business Travel is seeking an experienced events professional to manage end-to-end registration processes for corporate programs in the United States. You will build and optimize registration paths in Cvent, coordinate housing and travel blocks, and manage timely attendee communications.

In this role, you will generate post-invitation reports, support onsite registration, and ensure data integrity while upholding client privacy rules.