Experience Studio Event Lead — Registration & Onsite

American Express Global Business Travel; New York (NY); On-site; USD 56,000 - 103,000; Full time

Job summary

American Express Global Business Travel is seeking an Event Experience Coordinator to build and run registration for an Experience Studio team serving a dedicated enterprise client. You’ll manage the end-to-end attendee journey from invitation to onsite check-in, using Cvent and related tools.

The role covers housing and travel logistics, attendee communications in the client’s brand voice, reporting, and data protection.

Qualifications

• 2+ years in event registration or attendee management for corporate meetings and events.
• Experience registering 2,000+ attendees per year across programs.
• Cvent certification, or equivalent hands-on experience building event sites, emails, and reports.
• Ability to build and run an entire program registration solo and know when you need help.
• Housing experience, including room blocks and hotel coordination.
• Accuracy with data: strong Excel skills and careful list management.
• Clear, warm written communication with attendees at all levels.
• Experience running onsite registration desks, badges, and on-site changes.
• Comfort with handling personal data inside client systems with their rules.

Responsibilities

• Build registrations in the client's Cvent instance, including sites, paths, forms, invitations, confirmations, and reminders.
• Manage attendee housing and travel details, including room blocks, rooming lists, and manifests.
• Send attendee communications from invitation through final details and post-event follow up in the client’s brand voice.
• Run attendee reporting from invitation through post-event, including counts, pacing, dietary and accessibility needs, and essential reports.
• Answer attendee questions via program inbox and identify issues that point to problems with the site or communications.
• Test every site, form, and email before going live to catch errors early.
• Run the onsite registration desk, including badges, check-in, on-site changes, and related travel logistics.
• Protect attendee data by following client privacy rules and keeping auditable records.
• Coordinate multiple programs at different stages, keeping timelines current and raising risks early.
• Close each program with final attendance, no-shows, hotel block usage, surveys, and archival.

Skills

Event coordination

Attention to detail

Written communication

Excel skills

Tools

Cvent

Job description

American Express Global Business Travel is seeking an Event Experience Coordinator to build and run registration for an Experience Studio team serving a dedicated enterprise client. You’ll manage the end-to-end attendee journey from invitation to onsite check-in, using Cvent and related tools.

The role covers housing and travel logistics, attendee communications in the client’s brand voice, reporting, and data protection.