Senior Event Registration Specialist

American Express Global Business Travel; Dover (DE); On-site; USD 55,000 - 103,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Job summary

American Express Global Business Travel is seeking an experienced Event Registration Specialist to manage end-to-end attendee registration for corporate programs, including site setup in Cvent, housing, travel details, invitations, and reminders. You will work closely with clients to ensure accurate data, timely communications, and smooth onsite check-in.

You'll handle reporting, respond to attendee questions, and help close programs with final attendance and post-event follow-up, while

Qualifications

• Two or more years in event registration or attendee management for corporate meetings and events.
• Experience handling registration for 2,000+ attendees a year across multiple programs.
• Cvent certification or equivalent hands-on experience building event sites, registration paths, emails, and reports.

Responsibilities

• Build registration in the client's Cvent instance for assigned programs, including event sites, registration paths and forms, invitations, confirmations, and reminders.
• Manage attendee housing and travel details, including room blocks, rooming lists, arrival and departure manifests, and changes until the day of the program.
• Send attendee communications on schedule, from invitation through final details and post-event follow up, in the client's brand and voice.
• Run attendee reporting from invitation through post-event, including registration counts, pacing against targets, dietary and accessibility needs, and reports for the event manager and client stakeholders.
• Answer attendee questions through the program inbox quickly and accurately, and identify issues with the site or communications.
• Test every site, form, and email before it goes live to catch errors before attendees see them.
• Run onsite registration desk, including badges, check-in, onsite changes, and desk staffing, with travel as needed.
• Protect attendee data by following client privacy and data handling rules and keeping records audit-ready.
• Manage multiple programs at different stages, maintain timelines, and raise risks early.

Skills

Event registration experience

Cvent certification

Excel proficiency

Onsite registration handling

Clear written communication

Tools

Cvent

Job description

American Express Global Business Travel is seeking an experienced Event Registration Specialist to manage end-to-end attendee registration for corporate programs, including site setup in Cvent, housing, travel details, invitations, and reminders. You will work closely with clients to ensure accurate data, timely communications, and smooth onsite check-in.

You'll handle reporting, respond to attendee questions, and help close programs with final attendance and post-event follow-up, while