Global Enterprise Client Success Leader

Global Payments; Colorado; Hybrid; USD 95,000 - 150,000; Full time

Job summary

Global Payments is seeking a Manager, Enterprise Client Services to lead and develop a team delivering superior client management and strategic growth. You will nurture high-level client relationships, coordinate cross-functional resources, and identify opportunities to expand revenue across global accounts.

The role focuses on proactive risk management and building long-term account strategies with senior stakeholders, driving demand for platform solutions and ensuring exceptional service

Qualifications

• Proven people leadership experience
• Experience managing and growing strategic client relationships
• Proven ability to engage and influence executive-level stakeholders
• Strong commercial acumen with experience identifying opportunities for revenue growth
• Exceptional communication, relationship management, and problem-solving skills
• Ability to coordinate cross-functional teams to deliver high-quality client outcomes

Responsibilities

• Lead, coach, and develop a team of client management professionals, fostering a high-performance culture focused on client satisfaction, retention, and growth
• Manage and grow strategic client and affiliate relationships, building trusted partnerships with senior decisionmakers and influencers
• Deepen client engagement within assigned accounts while identifying opportunities to expand revenue through new sales and organic growth
• Serve as the primary point of contact for key clients, coordinating internal resources to ensure exceptional service delivery and client satisfaction
• Proactively identify and mitigate risks within client relationships while developing long-term account strategies
• Elevate awareness and demand for Global Payments for Platform's products and services by positioning solutions that address client objectives and business challenges

Job description

Global Payments is seeking a Manager, Enterprise Client Services to lead and develop a team delivering superior client management and strategic growth. You will nurture high-level client relationships, coordinate cross-functional resources, and identify opportunities to expand revenue across global accounts.

The role focuses on proactive risk management and building long-term account strategies with senior stakeholders, driving demand for platform solutions and ensuring exceptional service