Manager, Enterprise Client Services

Global Payments; Colorado; Hybrid; USD 95,000 - 150,000; Full time

Job summary

Global Payments is seeking a Manager, Enterprise Client Services to lead and develop a team delivering superior client management and strategic growth. You will nurture high-level client relationships, coordinate cross-functional resources, and identify opportunities to expand revenue across global accounts.

The role focuses on proactive risk management and building long-term account strategies with senior stakeholders, driving demand for platform solutions and ensuring exceptional service

Qualifications

• Proven people leadership experience
• Experience managing and growing strategic client relationships
• Proven ability to engage and influence executive-level stakeholders
• Strong commercial acumen with experience identifying opportunities for revenue growth
• Exceptional communication, relationship management, and problem-solving skills
• Ability to coordinate cross-functional teams to deliver high-quality client outcomes

Responsibilities

• Lead, coach, and develop a team of client management professionals, fostering a high-performance culture focused on client satisfaction, retention, and growth
• Manage and grow strategic client and affiliate relationships, building trusted partnerships with senior decisionmakers and influencers
• Deepen client engagement within assigned accounts while identifying opportunities to expand revenue through new sales and organic growth
• Serve as the primary point of contact for key clients, coordinating internal resources to ensure exceptional service delivery and client satisfaction
• Proactively identify and mitigate risks within client relationships while developing long-term account strategies
• Elevate awareness and demand for Global Payments for Platform's products and services by positioning solutions that address client objectives and business challenges

Job description

Job Description Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a Manager, Enterprise Client Services, to join our ever-evolving Sales Team and help shape the future of global commerce.

What you'll own

• Lead, coach, and develop a team of client management professionals, fostering a high-performance culture focused on client satisfaction, retention, and growth.
• Manage and grow strategic client and affiliate relationships, building trusted partnerships with senior decisionmakers and influencers.
• Deepen client engagement within assigned accounts while identifying opportunities to expand revenue through new sales and organic growth.
• Serve as the primary point of contact for key clients, coordinating internal resources to ensure exceptional service delivery and client satisfaction.
• Proactively identify and mitigate risks within client relationships while developing long-term account strategies.
• Elevate awareness and demand for Global Payments for Platform's products and services by positioning solutions that address client objectives and business challenges.

What you'll bring

• Proven people leadership experience, including leading, coaching, and developing teams of client management, account management, or relationship management professionals.
• Demonstrated experience managing and growing strategic client relationships within a complex business environment.
• Proven ability to engage and influence executive-level stakeholders and decisionmakers.
• Strong commercial acumen with experience identifying opportunities for revenue growth and account expansion.
• Exceptional communication, relationship management, and problem-solving skills.
• Ability to coordinate cross-functional teams to deliver consistent, high-quality client outcomes.
• It's a bonus if you have experience within payments, fintech, financial services, or technology industries.
• Knowledge of merchant acquiring, payment processing, or enterprise commerce solutions.
• Experience managing large, complex, or global client relationships.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders