Global Enterprise Client Success Lead

Gartner, Inc.; Irving (TX); On-site; USD 78,000 - 108,000; Full time

Benefits offered by this job

Competitive salary & PTO

Medical, Dental & Vision

Parental Leave

EAP

401K matching

Job summary

Gartner, Inc. is seeking a Client Success Associate to ensure customers derive exceptional value and adoption of Gartner products across multinational teams.

You will onboard clients, demonstrate the value of Gartner services, and drive engagement with products used by large organizations. You will partner with leaders, manage executive communications, and coordinate with multiple Gartner teams to deliver a seamless client experience in a fast-paced environment.

Qualifications

• 5+ years of client-facing experience in customer success, consulting, account management, strategy, business operations, sales, or related fields.
• Experience working with enterprise or Fortune 1000 organizations.
• Strong executive communication and stakeholder management skills.
• Bachelor's degree required.
• MBA or equivalent business, consulting, or enterprise leadership experience strongly preferred.

Responsibilities

• Partner with technology and business leaders to understand strategic priorities, challenges, and opportunities.
• Facilitate consultative discussions that translate business objectives into actionable engagement plans.
• Build relationships across multiple stakeholder groups while helping clients maximize value from Gartner investment.
• Analyze client engagement, business priorities, and organizational dynamics to identify opportunities for increased impact.
• Coordinate across Gartner teams, products, and subject matter experts to deliver a seamless client experience.
• Proactively identify risks, gaps, and growth opportunities and develop action plans to address them.
• Communicate effectively with executive stakeholders and help clients connect technology decisions to broader business outcomes.

Skills

Executive communication

Stakeholder management

Strategic thinking

Adaptability

Client-facing experience

Education

Bachelor's degree

MBA

Job description

Gartner, Inc. is seeking a Client Success Associate to ensure customers derive exceptional value and adoption of Gartner products across multinational teams.

You will onboard clients, demonstrate the value of Gartner services, and drive engagement with products used by large organizations. You will partner with leaders, manage executive communications, and coordinate with multiple Gartner teams to deliver a seamless client experience in a fast-paced environment.