Client Success Associate - Onboarding, Engagement & Growth

Gartner; Irving (TX); Hybrid; USD 53,000 - 77,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plans

Parental Leave

Employee Assistance Program (EAP)

401K matching

Paid time off

Job summary

Gartner, Inc. in Irving, TX seeks a Client Success Associate to ensure clients derive value from their Gartner subscription through onboarding and ongoing engagement across large client teams.

You will partner with executives and key stakeholders, align Gartner resources to client priorities, and collaborate with internal teams to deliver outcomes that drive client satisfaction and ROI.

Qualifications

• 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

Responsibilities

• Partner with clients ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Skills

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor’s degree

Job description

Gartner, Inc. in Irving, TX seeks a Client Success Associate to ensure clients derive value from their Gartner subscription through onboarding and ongoing engagement across large client teams.

You will partner with executives and key stakeholders, align Gartner resources to client priorities, and collaborate with internal teams to deliver outcomes that drive client satisfaction and ROI.