Client Success Specialist: Onboarding & Growth

Gartner; Fort Myers (FL); On-site; USD 53,000 - 77,000; Full time

Benefits offered by this job

Generous PTO

Charity match

401K matching

Medical/Dental/Vision

Parental Leave

Employee Assistance Program

Job summary

Gartner is seeking a Client Success Associate to onboard clients, demonstrate value, and drive engagement across product suites used by large client teams. You will surface business priorities, break down challenges, and connect clients with Gartner experts to maximize ROI on their subscription.

In this role, you will partner with stakeholders across IT, HR, and finance to ensure client success and growth. You will leverage insights and collaborate with internal teams to deliver exceptional

Qualifications

• Bachelor's degree preferred with 6+ months relevant experience.
• Proven track record of delighting clients.
• Strong communication, collaboration and prioritization.

Responsibilities

• Partner with clients across IT, HR, and other practices to ensure success with Gartner subscription.
• Deliver value to decision makers and drive growth by introducing Gartner services and connecting clients with experts.
• Identify client priorities and align Gartner resources to maximize ROI.
• Collaborate with internal stakeholders to drive service delivery and results.
• Leverage insights and metrics to drive client engagement, satisfaction, retention and growth.

Skills

Client relationship management

Communication skills

Collaboration

Prioritization

Critical thinking

Education

Bachelor's degree preferred

Job description

Gartner is seeking a Client Success Associate to onboard clients, demonstrate value, and drive engagement across product suites used by large client teams. You will surface business priorities, break down challenges, and connect clients with Gartner experts to maximize ROI on their subscription.

In this role, you will partner with stakeholders across IT, HR, and finance to ensure client success and growth. You will leverage insights and collaborate with internal teams to deliver exceptional