Client Success Specialist: Onboarding & Growth

Gartner; Irving (TX); Hybrid; USD 53,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Charity match program

Medical, Dental & Vision Plans

Parental Leave

Employee Assistance Program (EAP)

401K matching

Job summary

Gartner is seeking a Client Success professional in the United States to onboard clients, demonstrate Gartner services, and drive ongoing engagement across large client teams. You will surface business priorities, address challenges, and connect clients with Gartner experts to maximize the value of their subscription.

The role emphasizes collaborating with stakeholders, delivering measurable outcomes, and promoting adoption of Gartner capabilities to support client success and growth.

Qualifications

• Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

Responsibilities

• Partner with clients ranging from senior C-levels to more junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutionsto overcome obstacles.
• Leverageinsights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Skills

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor's degree (preferred)

Job description

Gartner is seeking a Client Success professional in the United States to onboard clients, demonstrate Gartner services, and drive ongoing engagement across large client teams. You will surface business priorities, address challenges, and connect clients with Gartner experts to maximize the value of their subscription.

The role emphasizes collaborating with stakeholders, delivering measurable outcomes, and promoting adoption of Gartner capabilities to support client success and growth.