Client Success & Growth Strategist

Gartner; Fort Myers (FL); Hybrid; USD 70,000 - 101,000; Full time

Benefits offered by this job

Competitive salary

Generous PTO

Charity match program

Medical plan

Dental plan

Vision plan

Parental Leave

Employee Assistance Program (EAP)

401K matching

Job summary

Gartner is seeking a Client Success professional in the United States to onboard and engage clients, surfacing priorities and challenges, and driving adoption of Gartner services. The role focuses on relationships across levels, from C-suite to business specialists, with a goal of satisfaction, retention and growth.

You will lead client calls, surface priorities, and craft action plans that maximize value from Gartner memberships, collaborating with internal teams to overcome obstacles and

Qualifications

• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• 3+ years relevant professional and/or internship experience.

Responsibilities

• Build, develop and manage relationships with a variety of clients ranging from senior C-levels to more junior client professions across various business functions.
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
• Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return on investment on their Gartner membership.
• Collaborate with internal Gartner partners to overcome obstacles and maximize value delivered to clients.
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics.

Skills

Communication

Collaboration

Prioritization

Critical thinking

Influencing

Education

Bachelor's degree preferred

Job description

Gartner is seeking a Client Success professional in the United States to onboard and engage clients, surfacing priorities and challenges, and driving adoption of Gartner services. The role focuses on relationships across levels, from C-suite to business specialists, with a goal of satisfaction, retention and growth.

You will lead client calls, surface priorities, and craft action plans that maximize value from Gartner memberships, collaborating with internal teams to overcome obstacles and