Global Data Center Operations Leader

Amazon Web Services (AWS); Manassas (VA); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. is seeking a technology manager to lead a data center operations team responsible for global infrastructure. You will mentor staff, sponsor projects, and drive strategies across hardware, networks, and facilities.

Expect on-call rotations and continuous process improvements to cut costs while maintaining safety and security standards. The role involves developing career paths, recruiting and training technicians, and aligning KPIs with customer experience goals in AWS

Qualifications

• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities.
• Bachelor's degree or BS degree.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and throughput for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Skills

People management

Data center operations

On-call support

Education

Bachelor's degree

Job description

Amazon Data Services, Inc. is seeking a technology manager to lead a data center operations team responsible for global infrastructure. You will mentor staff, sponsor projects, and drive strategies across hardware, networks, and facilities.

Expect on-call rotations and continuous process improvements to cut costs while maintaining safety and security standards. The role involves developing career paths, recruiting and training technicians, and aligning KPIs with customer experience goals in AWS