Cloud Data Center Operations Leader

Amazon Web Services (AWS); Berwick (Columbia County); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. seeks a technology manager to lead data center operations globally, guiding a diverse team across locations. You will mentor staff, sponsor projects, and design technical solutions while coordinating hardware, network diagnostics, and on-call activities.

The role requires travel between facilities, and the ability to manage large-scale outages, KPI tracking, and process improvements to ensure reliable cloud infrastructure for AWS customers.

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.
• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Skills

IT experience

People management

Operations/on-call support

Travel to facilities

Education

Bachelor's degree in CS, engineering, or related field

Tools

System management tools

Job description

Amazon Data Services, Inc. seeks a technology manager to lead data center operations globally, guiding a diverse team across locations. You will mentor staff, sponsor projects, and design technical solutions while coordinating hardware, network diagnostics, and on-call activities.

The role requires travel between facilities, and the ability to manage large-scale outages, KPI tracking, and process improvements to ensure reliable cloud infrastructure for AWS customers.