Global Data Center Operations Leader

Amazon Data Services, Inc.; Frederick (MD); On-site; USD 150,000 - 190,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Technology Manager to lead a team that maintains cloud infrastructure for global data center operations. The role requires people management, mentoring, sponsoring projects, and proposing technical solutions.

It includes leading teams in hardware and network diagnostics and participating in an on-call rotation. You will work with software, hardware, and network engineers, supply chain specialists, security experts, and operations managers across AWS to

Qualifications

• Experience managing data center operations teams
• Strong technical understanding of hardware, networking, and cloud infrastructure
• Proven ability to develop career paths and mentor employees

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the workflows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Skills

People management

Technical leadership

Strategic planning

Mentoring

On-call coordination

Education

Bachelor's degree

Job description

Amazon Data Services, Inc. is seeking a Technology Manager to lead a team that maintains cloud infrastructure for global data center operations. The role requires people management, mentoring, sponsoring projects, and proposing technical solutions.

It includes leading teams in hardware and network diagnostics and participating in an on-call rotation. You will work with software, hardware, and network engineers, supply chain specialists, security experts, and operations managers across AWS to