Cloud Data Center Operations Leader

Amazon; Oregon (WI); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a technology manager to lead a diverse team responsible for cloud infrastructure in global data center operations.

The role emphasizes people leadership, strategic thinking, mentoring, and sponsoring projects, with responsibilities spanning hardware, networking, diagnostics, and on-call rotation. The ideal candidate has strong experience in managing multiple sites, developing career paths, and driving operational excellence, while fostering a culture of

Qualifications

• 2+ years in a data center technology role.
• 2+ years of people management experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and throughput for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on‑call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

People management

Data center technology

Job description

Amazon Data Services, Inc. is seeking a technology manager to lead a diverse team responsible for cloud infrastructure in global data center operations.

The role emphasizes people leadership, strategic thinking, mentoring, and sponsoring projects, with responsibilities spanning hardware, networking, diagnostics, and on-call rotation. The ideal candidate has strong experience in managing multiple sites, developing career paths, and driving operational excellence, while fostering a culture of