Global Data Center Operations Lead

Amazon; Covington (GA); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Technology Manager to lead a team responsible for maintaining cloud infrastructure across global data centers.

You will drive strategy, mentor staff, sponsor projects, and propose technical solutions while coordinating hardware, network diagnostics, and on-call coverage. You will oversee performance across multiple locations, develop career paths, recruit and train technicians, and ensure KPIs and SLAs are met.

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• Experience in technical writing in a relevant field
• Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+ or CND (Certified Network Defender) or Network+ or Security+

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing Career Paths for the employees and making updates in our internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Fast learn or act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the workflows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Skills

People management

Operations support

Hardware troubleshooting

Technical writing

Cloud infrastructure knowledge

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

A+/Net+/Sec+ certifications

CCNA certification

Linux+/LPIC certification

AWS certification

System management tools

Job description

Amazon Data Services, Inc. is seeking a Technology Manager to lead a team responsible for maintaining cloud infrastructure across global data centers.

You will drive strategy, mentor staff, sponsor projects, and propose technical solutions while coordinating hardware, network diagnostics, and on-call coverage. You will oversee performance across multiple locations, develop career paths, recruit and train technicians, and ensure KPIs and SLAs are met.