Global Customs Clearance Manager

Deutsche Post; Erlanger (KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Bonus programs

401(k) with company match

Health benefits (Medical, Dental, Vis)

Tuition reimbursement

Generous PTO

Paid leave

Employee discount program

EAP & work-life program

Training opportunities

Job summary

DHL Express in Erlanger, KY is seeking a qualified Clearance Manager to lead customs clearance operations, ensure compliance with U.S. Customs and participating agencies, and drive efficient day-to-day performance across the team.

Reporting to the Senior Clearance Manager, you will coach staff, manage priorities, and develop process improvements while maintaining strong customer relationships and internal governance.

Qualifications

• BS/BA and 3–5 years of Customs Clearance/International Trade experience in a supervisory/managerial role.
• Proven capability to lead, supervise, motivate and develop staff.
• Ability to plan, organize and manage multiple tasks and set priorities.
• Customer-focused mindset with ability to build productive relationships.
• Effective communication with multi-functional and diverse teams.
• General knowledge of U.S. Customs and international trade; understanding of valuation, classification, compliance/audit and trade programs.
• Proficient in writing reports, business correspondence, and procedures.
• Strong presentation skills and ability to answer management and customer questions.
• Proficiency in Excel, Word and PowerPoint.
• Must be eligible for SIDA badge and pass security checks.

Responsibilities

• Provide expert advice to internal and external customers.
• Ensure staff operations meet established timeframes and governance standards.
• Identify and implement process improvements for the business.
• Ensure policies and procedures are consistently administered.
• Assign work, set deadlines, review performance, and manage staff.
• Meet key performance indicators and targets.
• Manage a large team via supervisors and associates.
• Conduct performance coaching and evaluations per policy.

Skills

Customs clearance/ intl. trade mgmt

Staff leadership & development

Time management & prioritization

Customer focus & relationship

Cross-functional communication

U.S. Customs & trade regs knowledge

Reports & business writing

Presentation skills

MS Office proficiency

SIDA badge eligibility

Education

BS/BA in relevant field

Tools

Excel

Word

PowerPoint

Job description

DHL Express in Erlanger, KY is seeking a qualified Clearance Manager to lead customs clearance operations, ensure compliance with U.S. Customs and participating agencies, and drive efficient day-to-day performance across the team.

Reporting to the Senior Clearance Manager, you will coach staff, manage priorities, and develop process improvements while maintaining strong customer relationships and internal governance.