Global Customer Service Leader — Remote

SCIEX

Marlborough (MA)

Remote

USD 230,000 - 250,000

Full time

46 hours ago

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Benefits offered by this job

Remote work arrangement

401(k) plan

Job summary

SCIEX is seeking a Senior Director of Global Customer Service to lead the worldwide customer service organization and drive strategic growth, experience, and operational excellence. The role reports to the SVP and partners with cross‑functional leaders to optimize quote‑to‑book, contracting and revenue enablement at scale.

The position emphasizes a global, multi‑region function with a flexible/remote work setup, requiring extensive leadership across Americas, EMEA and Asia time zones and a

Qualifications

Bachelor's degree in business, operations, engineering, life sciences, finance or a related analytical field.
MBA or advanced degree in operations management, engineering, finance or another analytical field.

Responsibilities

Lead global customer service operations across regions and time zones.
Own quote-to-book, contract administration and revenue enablement.
Drive operational excellence and continuous improvement using standard methods.
Deploy technology and AI to improve customer and associate experience.

Skills

Leadership

Global operations

Customer service

Transformation

Lean Six Sigma

CRM/CPQ/ERP

Contract management

Data-driven metrics

Travel flexibility

Education

Bachelor's degree in business/engineering/life sciences/finance

MBA or advanced degree

Tools

Salesforce

CPQ

ERP

Contract lifecycle tools

Job description

The position emphasizes a global, multi‑region function with a flexible/remote work setup, requiring extensive leadership across Americas, EMEA and Asia time zones and a

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