Global Customer Service Leader — Scale & Excellence

SCIEX; Indianapolis (IN); Remote; USD 230,000 - 250,000; Full time

Job summary

SCIEX seeks a Senior Director, Global Customer Service to lead the worldwide customer service organization, improving customer experience, enabling growth, and driving operational excellence across regions. You will manage quote-to-book, contract administration, and revenue enablement while partnering with IT, Digital, and Analytics teams to implement automation and AI-enabled solutions.

This role requires senior leadership experience, a track record of transforming multi-region operations, and

Qualifications

• Bachelor's degree in business, operations, engineering, life sciences or related field.
• MBA or advanced degree preferred.
• Experience leading global customer service operations.

Responsibilities

• Lead global customer service operations across regions.
• Own quote-to-book, contract administration, revenue enablement.
• Develop global standards and governance for service delivery.
• Drive continuous improvement using Danaher Business System principles.
• Collaborate with IT and AI teams on automation and analytics.

Skills

Global leadership

Customer service

Program management

Lean/Six Sigma

CRM/CPQ/ERP

Education

Bachelor's degree in business/engineering

MBA or advanced_operations/finance degree

Tools

Salesforce

CPQ

ERP systems

Job description

SCIEX seeks a Senior Director, Global Customer Service to lead the worldwide customer service organization, improving customer experience, enabling growth, and driving operational excellence across regions. You will manage quote-to-book, contract administration, and revenue enablement while partnering with IT, Digital, and Analytics teams to implement automation and AI-enabled solutions.

This role requires senior leadership experience, a track record of transforming multi-region operations, and