Global Customer Service Director — Remote & Experience Leader
SCIEX
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Benefits offered by this job
Job summary
SCIEX is seeking a Senior Director, Global Customer Service to lead the worldwide customer service organization. The role drives the quote-to-book process, contract administration and revenue enablement while improving customer experience and operational excellence.
It requires 12+ years in global service leadership and experience with CRM, CPQ and ERP systems. The position offers a remote-friendly model across time zones and reports to the Senior VP of Global Commercial Operations.
Qualifications
- Bachelor's degree in business, operations, engineering, life sciences or related analytical field.
- 12+ years of progressive leadership in global customer service or operations.
- Experience leading multi-region organizational change with cross-functional partnership.
- Deep knowledge of CRM, CPQ, ERP and contract lifecycle processes.
Responsibilities
- Design and lead the global customer service organization across regions.
- Own quote-to-book, contract administration and revenue enablement processes.
- Drive service levels, order management, and customer experience improvements.
- Lead continuous improvement initiatives using proven frameworks.
Skills
Education
Tools
Job description
SCIEX is seeking a Senior Director, Global Customer Service to lead the worldwide customer service organization. The role drives the quote-to-book process, contract administration and revenue enablement while improving customer experience and operational excellence.
It requires 12+ years in global service leadership and experience with CRM, CPQ and ERP systems. The position offers a remote-friendly model across time zones and reports to the Senior VP of Global Commercial Operations.
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