Senior Director, Global Customer Service (Remote)

SCIEX; Cincinnati (OH); Remote; USD 230,000 - 250,000; Full time

Benefits offered by this job

Remote work arrangement

Bonus opportunities

401(k) plan

Job summary

SCIEX is seeking a Senior Director, Global Customer Service to lead the worldwide customer service organization, improving customer experience, enabling growth, and driving operational excellence. This leader oversees quote-to-book, contract administration, and revenue enablement across the full contract lifecycle, with accountability for service levels and turnaround times.

The role partners with executives to shape strategy, design an efficient operating model, and deploy technology such as

Qualifications

• Proven track record leading multi-region customer service teams.
• Experience transforming service operations using Danaher Business System or Lean.
• Strong analytical and project management skills.
• Ability to travel domestically and internationally.

Responsibilities

• Lead global customer service across Americas, EMEA and Asia time zones.
• Oversee quote-to-book, contract administration and revenue enablement.
• Drive operational excellence, cost efficiency and customer satisfaction.

Skills

Global leadership

Customer service

Strategic planning

Cross-functional collaboration

Process improvement

Education

MBA or advanced degree in operations management

Tools

Salesforce

CPQ

ERP

Job description

SCIEX is seeking a Senior Director, Global Customer Service to lead the worldwide customer service organization, improving customer experience, enabling growth, and driving operational excellence. This leader oversees quote-to-book, contract administration, and revenue enablement across the full contract lifecycle, with accountability for service levels and turnaround times.

The role partners with executives to shape strategy, design an efficient operating model, and deploy technology such as