Global Customer Service Leader — Remote & Transformation

SCIEX

Durham (NC)

Remote

USD 230,000 - 250,000

Full time

2 days ago

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Benefits offered by this job

Remote-friendly

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

SCIEX seeks a Senior Director, Global Customer Service to lead the worldwide customer service organization and to drive the customer experience, growth, and operational excellence across Americas, EMEA and Asia.

The role owns quote-to-book, contract administration and revenue enablement, and collaborates with IT and Legal to deploy CRM/CPQ/ERP systems and AI-enabled self-service, advancing the Danaher Business System. Remote-ready, globally distributed team leadership is required.

Qualifications

Bachelor's degree in business, operations, engineering, life sciences, finance or analytical field.
12+ years of progressive leadership experience in global customer service or related operations.
Experience consolidating regional teams into a global function with on-time delivery.
Proven track record in leading transformation programs and disciplined execution.
Hands-on experience with CRM/CPQ/ERP deployments and associated contracts.

Responsibilities

Lead global customer service organization across multiple regions and time zones.
Own quote-to-book, contract administration and revenue enablement processes.
Deploy and optimize service metrics (CSAT, CES) and reduce customer effort.
Drive operational excellence using Danaher Business System principles.
Lead and develop a diverse, high-performing global team and manage the budget.