Global CS Program Manager (Remote)

wasatchproperty; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Career development

Mental health

Paid time off

Medical leave

Dependent care reimbursement

Education reimbursement

401k match

Hardship loan

Financial wellness

Job summary

MarketStar is seeking a Program Manager to lead performance, execution, and strategy across multiple geographies and markets, overseeing four Customer Success motions and translating objectives into regional and team plans.

You will guide delivery alignment, monitor progress, and balance regional needs with client outcomes, in a remote US setting. The role requires proven experience in multi-region client delivery and strong leadership.

Qualifications

• Experience leading client delivery or Customer Success programs across multiple regions, markets, or distributed teams.
• The ability to manage multiple Customer Success motions with different goals, workflows, customer segments, and performance expectations.
• Strong strategic planning skills, with the ability to turn business objectives into practical regional and team-level action plans.
• A results-oriented approach to monitoring performance, identifying delivery gaps, and adapting execution to meet objectives.
• Strong prioritization and organizational skills to balance competing demands across regions and Customer Success motions.
• Clear communication and collaborative leadership skills to align teams around priorities, expectations, and delivery outcomes.
• Adaptability to respond to differing market needs while maintaining a consistent focus on business and client objectives.

Responsibilities

• Own performance, execution, and strategy across multiple geographies and markets, aligning regional delivery with business objectives.
• Lead and balance four distinct Customer Success motions, adapting leadership and delivery approaches to each motion's goals, workflows, customer segments, and performance expectations.
• Translate business objectives into regional and team-level strategies, clear priorities, and actionable plans.
• Guide teams in executing regional plans while maintaining alignment across markets and Customer Success motions.
• Monitor progress against each motion's performance expectations and adjust priorities and action plans to address delivery gaps.
• Balance shared business priorities with the distinct needs of regional teams and customer segments.

Job description

MarketStar is seeking a Program Manager to lead performance, execution, and strategy across multiple geographies and markets, overseeing four Customer Success motions and translating objectives into regional and team plans.

You will guide delivery alignment, monitor progress, and balance regional needs with client outcomes, in a remote US setting. The role requires proven experience in multi-region client delivery and strong leadership.