Global CS Program Manager - Remote

MarketStar; Utah; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Mental health program

Paid time off

Education reimbursement

401k match

Healthcare coverage

Job summary

MarketStar is seeking a Program Manager to lead performance, execution, and strategy across multiple geographies and markets. This US Remote role oversees four Customer Success motions, translating objectives into regional and team-level plans to deliver client outcomes.

You will guide regional plans, monitor performance, and balance priorities across markets and customer segments, ensuring delivery excellence and growth.

Qualifications

• Experience leading client delivery or CS programs across regions, markets, or distributed teams.
• Ability to manage multiple CS motions with different goals, workflows, and customer segments.
• Strong strategic planning skills to translate objectives into regional and team-level action plans.
• Results-oriented approach to monitor performance, identify gaps, and adapt execution.
• Strong prioritization and organizational skills to balance competing regional demands.
• Clear communication and collaborative leadership to align teams around priorities.
• Adaptability to respond to differing market needs while maintaining client objectives.

Responsibilities

• Own performance, execution, and strategy across multiple geographies and markets, aligning regional delivery with business objectives.
• Lead and balance four distinct Customer Success motions, adapting leadership and delivery approaches to each motion’s goals and workflows.
• Translate business objectives into regional and team-level strategies, clear priorities, and actionable plans.
• Guide teams in executing regional plans while maintaining alignment across markets and CS motions.
• Monitor progress against each motion’s performance expectations and adjust priorities to address delivery gaps.
• Balance shared business priorities with the distinct needs of regional teams and customer segments.

Skills

Client delivery leadership

Multi-region CS

Strategic planning

Performance monitoring

Prioritization & organization

Clear communication

Adaptability

Job description

MarketStar is seeking a Program Manager to lead performance, execution, and strategy across multiple geographies and markets. This US Remote role oversees four Customer Success motions, translating objectives into regional and team-level plans to deliver client outcomes.

You will guide regional plans, monitor performance, and balance priorities across markets and customer segments, ensuring delivery excellence and growth.