Remote Customer Success Team Leader - SaaS/FinTech Growth

MarketStar; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Mental health program

Paid time off

Education reimbursement

401k match

Medical insurance

Dental & vision

Job summary

MarketStar is seeking a Customer Success Team Manager to guide and motivate a team of Customer Success Representatives for a new client. This role focuses on coaching performance, implementing CS strategies, and driving data-driven improvements across the program.

You will leverage experience in B2B CS or account management, preferably in SaaS or FinTech, to build strong client relationships and deliver measurable outcomes while working remotely from the United States.

Qualifications

• Experience in B2B customer success or account management, preferably SaaS/FinTech
• Proven ability to coach and develop teams in a fast-paced, quota-driven environment
• Strong written and verbal communication, presentation skills
• Proficiency with CRM and analytics tools (Salesforce preferred)
• Ability to manage a mid-market book of business and drive sales targets
• Knowledge of sales analytics, data trends, and performance reporting

Responsibilities

• Drive team to meet and exceed metrics and client expectations via pipeline management
• Coach and develop customer success reps to hit daily, weekly, monthly targets
• Collaborate with other CSMs to share best practices and solve problems
• Present CS solutions and value propositions to clients
• Use data to analyze performance and ensure data accuracy
• Lead regular team meetings and 1:1s to align with performance expectations
• Assess processes and implement improvement plans
• Maintain strong client relationships and proactive engagement
• Ensure adherence to risk management and compliance in sales activities
• Collaborate with other departments to identify new business opportunities
• Other duties as assigned

Skills

Team leadership

Account management

Customer success

SaaS sales

Data analysis

Communication

Tools

Salesforce

Microsoft 365

Job description

MarketStar is seeking a Customer Success Team Manager to guide and motivate a team of Customer Success Representatives for a new client. This role focuses on coaching performance, implementing CS strategies, and driving data-driven improvements across the program.

You will leverage experience in B2B CS or account management, preferably in SaaS or FinTech, to build strong client relationships and deliver measurable outcomes while working remotely from the United States.