Global Strategic CSM, MarTech/AdTech (Remote)

Coinscapture

Northern (KY)

Hybrid

USD 144,000 - 180,000

Full time

6 days ago

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Job summary

Branch seeks a Strategic Customer Success Manager to partner with global flagship accounts, owning end-to-end lifecycle and aligning executive stakeholders across regions. You will orchestrate cross-functional teams to deliver measurable value and drive strategic initiatives in a complex, multi-region environment.

You will design AI-powered programs, accelerate adoption, and lead expansion opportunities while navigating governance and renewal cycles.

Qualifications

6+ years of experience in Customer Success or strategic Account Management with a track record of retaining and growing global flagship accounts (e.g., $1M+ ARR).
2+ years of experience in the AdTech/MarTech space with large, global, or strategic-tier clients.
Comfort engaging and influencing senior stakeholders up to VP/C-level across multiple regions and business units.
Demonstrated experience as an AI Champion, advocating for and scaling AI solutions that boost operations and outcomes.
Strong business acumen—linking product capabilities to customer objectives, P&L impact, and value-based adoption.
Experience leading matrixed, cross-functional teams against complex accounts.
Experience supporting customers on cloud-based SaaS platforms, with technical fluency for solution conversations.
Excellent client management, written and verbal communication with bias for action.

Responsibilities

Own the full lifecycle for a focused portfolio of global, strategic accounts with tailored success plans and governance cadences.
Embed as a trusted advisor across decentralized buying centers and multiple business units.
Act as the quarterback for a global virtual account team—aligning PM, Solutions, PS, Support, Product, and Eng across regions.
Design and scale AI-powered customer programs with repeatable playbooks and value realization.
Drive adoption and growth by linking Branch capabilities to each customer’s strategic priorities and ROI.
Lead expansion and upsell within retention-focused accounts, coordinating with Account Management on whitespace opportunities.
Lead strategic planning, QBRs, and executive-level conversations with regional buying centers.
Navigate governance realities—custom MSAs, multi-BU/region renewals, and procurement processes.