Global Strategic CSM, MarTech/AdTech (Remote)

Coinscapture; United States; Hybrid; USD 144,000 - 180,000; Full time

Job summary

Branch seeks a Strategic Customer Success Manager to partner with global flagship accounts, owning end-to-end lifecycle and aligning executive stakeholders across regions. You will orchestrate cross-functional teams to deliver measurable value and drive strategic initiatives in a complex, multi-region environment.

You will design AI-powered programs, accelerate adoption, and lead expansion opportunities while navigating governance and renewal cycles.

Qualifications

• 6+ years of experience in Customer Success or strategic Account Management with a track record of retaining and growing global flagship accounts (e.g., $1M+ ARR).
• 2+ years of experience in the AdTech/MarTech space with large, global, or strategic-tier clients.
• Comfort engaging and influencing senior stakeholders up to VP/C-level across multiple regions and business units.
• Demonstrated experience as an AI Champion, advocating for and scaling AI solutions that boost operations and outcomes.
• Strong business acumen—linking product capabilities to customer objectives, P&L impact, and value-based adoption.
• Experience leading matrixed, cross-functional teams against complex accounts.
• Experience supporting customers on cloud-based SaaS platforms, with technical fluency for solution conversations.
• Excellent client management, written and verbal communication with bias for action.

Responsibilities

• Own the full lifecycle for a focused portfolio of global, strategic accounts with tailored success plans and governance cadences.
• Embed as a trusted advisor across decentralized buying centers and multiple business units.
• Act as the quarterback for a global virtual account team—aligning PM, Solutions, PS, Support, Product, and Eng across regions.
• Design and scale AI-powered customer programs with repeatable playbooks and value realization.
• Drive adoption and growth by linking Branch capabilities to each customer’s strategic priorities and ROI.
• Lead expansion and upsell within retention-focused accounts, coordinating with Account Management on whitespace opportunities.
• Lead strategic planning, QBRs, and executive-level conversations with regional buying centers.
• Navigate governance realities—custom MSAs, multi-BU/region renewals, and procurement processes.

Skills

Customer Success

Strategic Account Management

AdTech/MarTech

AI Champion

Cross-functional leadership

Executive stakeholder management

CRM tools

Looker/Tableau/GA

Salesforce

Asana/JIRA/Notion/Catalyst

Tools

Salesforce

Asana

JIRA

Notion

Catalyst

Looker

Tableau

Google Analytics

Job description

Branch seeks a Strategic Customer Success Manager to partner with global flagship accounts, owning end-to-end lifecycle and aligning executive stakeholders across regions. You will orchestrate cross-functional teams to deliver measurable value and drive strategic initiatives in a complex, multi-region environment.

You will design AI-powered programs, accelerate adoption, and lead expansion opportunities while navigating governance and renewal cycles.