Remote Global Program Manager - Customer Success

LE001 MarketStar QOZ Business LLC; United States; Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Mental health program

Paid time off

Education reimbursement

401k match

Healthcare coverage

Job summary

MarketStar seeks a Program Manager to drive performance, execution, and strategy across multiple geographies and markets. You will oversee four distinct Customer Success motions, aligning regional delivery with client objectives and translating business goals into concrete plans.

You will guide teams, monitor progress, and adjust priorities to close delivery gaps while balancing regional needs with overarching business priorities. This role offers US remote/hybrid opportunities.

Qualifications

• Experience leading client delivery or CS programs across multiple regions.
• Ability to manage multiple CS motions with distinct goals and workflows.
• Strong strategic planning to translate objectives into regional actions.
• Results-oriented mindset focused on delivery outcomes.
• Excellent prioritization and organizational skills.
• Clear, collaborative leadership to align teams around priorities.

Responsibilities

• Own performance, execution, and strategy across multiple geographies and markets, aligning regional delivery with business objectives.
• Lead and balance four distinct Customer Success motions, adapting leadership and delivery approaches to each motion’s goals, workflows, customer segments, and performance expectations.
• Translate business objectives into regional and team-level strategies, clear priorities, and actionable plans.
• Guide teams in executing regional plans while maintaining alignment across markets and Customer Success motions.
• Monitor progress against each motion’s performance expectations and adjust priorities and action plans to address delivery gaps.
• Balance shared business priorities with the distinct needs of regional teams and customer segments.

Skills

Client delivery

Multi-region leadership

Strategic planning

Communication

Prioritization

Job description

MarketStar seeks a Program Manager to drive performance, execution, and strategy across multiple geographies and markets. You will oversee four distinct Customer Success motions, aligning regional delivery with client objectives and translating business goals into concrete plans.

You will guide teams, monitor progress, and adjust priorities to close delivery gaps while balancing regional needs with overarching business priorities. This role offers US remote/hybrid opportunities.