Global Competitive Intelligence Director Observability & AI

New Relic; Atlanta (GA); On-site; USD 180,000 - 225,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k) plan

Flexible time-off

Job summary

New Relic is seeking a strategic, technically fluent Competitive Intelligence Director to own our CI program end-to-end, shaping strategy and execution. You will lead competitive analysis across observability, monitoring, and AIOps, translating insights into sharp GTM messaging and product guidance.

In this role, you will manage a global CI program, build knowledge bases, oversee win/loss processes, and partner cross-functionally to enable Sales, Marketing, and Product.

Qualifications

• 8+ years of progressive CI experience in observability, monitoring, or infrastructure software.
• Technical depth in observability and AIOps, with ability to engage product teams.
• 4+ years of people management experience.
• 4+ years building and running a CI program at scale across Sales, Marketing, and Product.

Responsibilities

• Own and scale the CI program end-to-end across the organization.
• Develop and maintain in-depth coverage of competitors with battlecards and playbooks.
• Oversee win/loss program and translate insights into actionable recommendations.
• Partner with Product, Product Marketing, Sales, and Analyst Relations on positioning.

Skills

Competitive intelligence

Observability

AIOps

Leadership

Strategy

Cross-functional collaboration

Education

Bachelor's degree in CS/Engineering

MBA (plus)

Tools

Salesforce

Slack

AI agentic workflows

Job description

New Relic is seeking a strategic, technically fluent Competitive Intelligence Director to own our CI program end-to-end, shaping strategy and execution. You will lead competitive analysis across observability, monitoring, and AIOps, translating insights into sharp GTM messaging and product guidance.

In this role, you will manage a global CI program, build knowledge bases, oversee win/loss processes, and partner cross-functionally to enable Sales, Marketing, and Product.