Global Community Manager (Remote)

Socket.dev; Georgia; On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO and parental leave

RSU stock grants

Professional development opportunities

Company virtual happy hours and team‑b

Monthly cell phone stipend

Mental health support platform

Job summary

Fivetran is seeking a seasoned digital community manager to lead the dbt Slack community and grow engagement on a global scale. You will shape channel strategy, build scalable moderation workflows, and partner with Product, Marketing, Support, and Developer Experience teams to surface insights and improve member experience.

The role emphasizes policy enforcement, cross-functional collaboration, and driving activation and retention through data-informed decisions and engaging content.

Qualifications

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
• Demonstrated experience owning day-to-day operations for a large online community (Slack/Discord/forum), including moderation, member support, and community health.
• Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale.
• Experience building and improving moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement.
• Excellent written communication and facilitation skills—able to respond clearly and empathetically, de-escalate issues, and encourage productive conversation.
• Experience using community tooling and analytics (e.g., Slack workflows, Common Room, and/or similar) to track engagement, identify trends, and drive improvement.
• Data-informed decision making, including defining KPIs for engagement and health, measuring impact, and reporting outcomes to stakeholders.
• Strong cross-functional collaboration skills, partnering effectively with Product, Marketing, Support, and Developer Experience to close the loop with the community.
• Cultural fluency and sensitivity to differences in communication styles across regions and timezones.
• High emotional intelligence and comfort navigating complex situations (conflict, ambiguity, sensitive topics).
• Comfort prioritizing work across multiple streams in a fast-paced environment, balancing structure with flexibility.

Responsibilities

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide.
• Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
• Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement.
• Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
• Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling).
• Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes.
• Monitor and report on key engagement and health metrics (growth, activation, retention, response times, sentiment) and run experiments to improve them.
• Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations, web portal) and document best practices.
• Plan for and manage incident response in collaboration with Legal/People/Security as needed (harassment, safety, sensitive topics).
• Support cross-channel digital engagement efforts beyond Slack (community forums, social, events) to create a cohesive member journey.

Skills

5+ years of experience

Large online community management

Moderation and support workflows

Written communication & facilitation

Cross-functional collaboration

Data-informed decisions & KPIs

Slack/Discord analytics tools

Crisis/incident leadership

Tools

Slack workflows

Common Room

Job description

Fivetran is seeking a seasoned digital community manager to lead the dbt Slack community and grow engagement on a global scale. You will shape channel strategy, build scalable moderation workflows, and partner with Product, Marketing, Support, and Developer Experience teams to surface insights and improve member experience.

The role emphasizes policy enforcement, cross-functional collaboration, and driving activation and retention through data-informed decisions and engaging content.