Remote Global Community Manager — Data Practitioners

Socket.dev; New York (NY); On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO and holidays

RSU stock grants

Professional development

Company events and stipends

Cell phone stipend

Mental health resources

Job summary

Fivetran seeks a seasoned digital community leader to own the dbt Slack community and drive engagement across global channels. You will shape guidelines, scale moderation, and collaborate with Product, Marketing, and Support to improve member experience and surface actionable insights.

You will coordinate with internal teams, recruit moderators, and implement content systems to keep members informed and active, while tracking health metrics.

Qualifications

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
• Own day-to-day operations for a large online community (Slack/Discord/forum), including moderation, member support, and community health.
• Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale.
• Experience building and improving moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement.
• Excellent written communication and facilitation skills—able to respond clearly and empathetically, de-escalate issues, and encourage productive conversation.
• Experience using community tooling and analytics (Slack workflows, Common Room, and/or similar) to track engagement, identify trends, and drive improvement.
• Data-informed decision making, including defining KPIs for engagement and health, measuring impact, and reporting outcomes to stakeholders.
• Strong cross-functional collaboration skills, partnering effectively with Product, Marketing, Support, and Developer Experience to close the loop with the community.
• Cultural fluency and sensitivity to differences in communication styles across regions and timezones.
• High emotional intelligence and comfort navigating complex situations (conflict, ambiguity, sensitive topics).

Responsibilities

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide.
• Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
• Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement.
• Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
• Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling).
• Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes.
• Monitor and report on key engagement and health metrics (growth, activation, retention, response times, sentiment) and run experiments to improve them.
• Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations, web portal) and document best practices.
• Plan for and manage incident response in collaboration with Legal/People/Security as needed (harassment, safety, sensitive topics).
• Support cross-channel digital engagement efforts beyond Slack (community forums, social, events) to create a cohesive member journey.

Skills

Digital community mgmt

Moderation & governance

Global/distributed engagement

Community operations ownership

Excellent written comms

KPI-driven decision making

Cross-functional collaboration

Empathy & conflict handling

Cultural sensitivity

Multi-stream prioritization

Tools

Slack

Common Room

Analytics tools

Job description

Fivetran seeks a seasoned digital community leader to own the dbt Slack community and drive engagement across global channels. You will shape guidelines, scale moderation, and collaborate with Product, Marketing, and Support to improve member experience and surface actionable insights.

You will coordinate with internal teams, recruit moderators, and implement content systems to keep members informed and active, while tracking health metrics.