Global Client Success & Service Lead

Cigna Health and Life Insurance Company; United States; On-site; USD 83,000 - 138,000; Full time

Benefits offered by this job

Medical, Vision and Dental coverage

401(k) plan

Tuition reimbursement

Paid time off

Job summary

The Cigna Group seeks an experienced account/services professional to enhance client relationships and oversee end-to-end service delivery within the Global Market. You will collaborate with Sales to resolve client needs, develop tailored service strategies, and drive high-quality outcomes.

Responsibilities include analyzing data trends, presenting insights, and coordinating with internal partners to resolve escalations. Occasional travel may be required.

Qualifications

• Bachelor's degree preferred in business administration, business communication, marketing or other appropriate professional degree required or equivalent work experience.
• Four plus years work experience in account management/account services/sales, or other areas requiring significant customer interaction and ability to effectively problem-solve issues to resolution.
• Demonstrated strength and ability to interface with and influence key decision makers/clients through use of negotiation skills, dealing with ambiguity and conflict management.
• Strong analytical ability, with ability to design, track and work toward specific measurable performance targets for self and team.
• Demonstrated efficiency with Salesforce Service Center and Diamond preferred Experience with presentation skills; previous success and experience delivering customer/producer communications.

Responsibilities

• Build and sustain client relationships with Sales to enhance Cigna's reputation in the Global Market.
• Own the end to end service delivery, resolving client needs in a timely and cost effective manner.
• Develop case-level service strategy and create customized service delivery for client needs.
• Prioritize tasks and deliverables to achieve timely, high-quality outcomes.
• Engage internal partners on escalated service issues including billing, eligibility, plan setup and claim payment.
• Perform root-cause analysis and drive first contact resolution.
• Attend client meetings to provide insights on complex issues.
• Facilitate engagement between subject matter experts to execute service strategy.
• Manage issues through end-to-end resolution.
• Collaborate with Sales, Underwriting and Operations on client strategies and growth opportunities.
• Provide routine updates to Sales on at-risk service issues.
• Analyze data trends and present results to the client.

Skills

Client relationships

Service delivery

Data analysis

Negotiation

Leadership

Travel

Education

Bachelor's degree

Tools

Salesforce Service Center

Job description

The Cigna Group seeks an experienced account/services professional to enhance client relationships and oversee end-to-end service delivery within the Global Market. You will collaborate with Sales to resolve client needs, develop tailored service strategies, and drive high-quality outcomes.

Responsibilities include analyzing data trends, presenting insights, and coordinating with internal partners to resolve escalations. Occasional travel may be required.