Senior Director, Strategic Client Success & Growth

Cigna Health and Life Insurance Company; Florida; Hybrid; USD 120,000 - 180,000; Full time

Job summary

The Cigna Group is seeking a Client Success Executive to own strategic relationships for health plans, employers, TPAs, and brokers. You will align executive priorities with client business goals, drive retention, and coordinate cross-functional teams to maximize value realization.

You will lead renewal strategies, identify expansion opportunities, and translate data into actionable insights for senior leadership. Travel up to 20% is required.

Qualifications

• Deep understanding of health plans, employer-sponsored benefits, TPAs, brokers/consultants, and the healthcare benefits ecosystem.
• Strong executive presence and ability to build credibility with senior client stakeholders.
• Ability to interpret performance data and translate it into clear business insights and recommendations.
• Experience leading executive business reviews and coordinating across clinical, operational, financial, technology, legal, and executive groups.

Responsibilities

• Serve as the primary strategic relationship owner and trusted advisor for assigned clients.
• Develop and execute strategic account plans focused on client health, executive alignment, retention, utilization, growth, and long-term partnership objectives.
• Build trusted relationships with senior client stakeholders; identify decision-makers and opportunities to strengthen MDLIVE’s position.
• Own the overall client health narrative and proactively identify risks across relationship, performance, and renewal.
• Lead renewal and revenue-retention strategy in partnership with Sales, Finance, Legal, Account Management, and internal stakeholders.
• Identify and advance expansion opportunities through MDLIVE solutions and increased adoption.

Skills

Executive mgmt

Strategic account planning

Healthcare client mgmt

Retention & renewals

Cross-functional leadership

Sales alignment

Education

Bachelor's degree

Tools

Salesforce

Job description

The Cigna Group is seeking a Client Success Executive to own strategic relationships for health plans, employers, TPAs, and brokers. You will align executive priorities with client business goals, drive retention, and coordinate cross-functional teams to maximize value realization.

You will lead renewal strategies, identify expansion opportunities, and translate data into actionable insights for senior leadership. Travel up to 20% is required.