Remote Team Leader - Account Management & Ops Coach

The Cigna Group; United States; Hybrid; USD 89,000 - 148,000; Full time

Job summary

The Cigna Group is seeking a Senior Team Leader (Account Management) to oversee a team of Associate Account Managers and Sales Coordinators within the Account Care Team. You will coach, develop, and monitor performance while ensuring client needs are met and processes run smoothly.

Ideal candidates will have a Bachelor’s degree or equivalent experience, strong leadership skills, and expertise in Microsoft Office. This hybrid US-based role offers a competitive salary and annual bonus potential.

Qualifications

• Bachelor’s degree required or 11–14 years of experience in a related role.
• 2 years of equivalent client support / account management experience, preferably within ESI.
• Previous team leadership/coaching experience preferred.
• Strong time management and organizational skills.
• Ability to prioritize and manage multiple assignments to completion and meet deadlines.
• Ability to collaborate with others and interface professionally at all levels.
• Ability to delegate work to staff.
• Adaptability in a dynamic work environment, quick learning, problem solving, and independent decision making.

Responsibilities

• Maintain a book of business and respond to client issues, reporting needs, access requests, and CST-related tasks.
• Serve as single point of contact to facilitate cross-functional issue resolution and ensure projects meet business needs.
• Lead and coach team members to improve performance and provide training guidance.
• Act as SME for internal processes and provide guidance to direct reports and CST partners.
• Support day-to-day operations, system questions, and cross-team escalations.
• Balance priorities to achieve divisional objectives and monitor resources.
• Identify issues and drive process improvements across the team.
• Adapt to new projects and tasks and provide detailed performance reporting.
• Maintain up-to-date playbooks and training materials.
• Explore AI-driven solutions to improve efficiency and outcomes.

Skills

Leadership

Coaching

Time management

Organizational skills

Prioritization

Delegation

Adaptability

Communication

Education

Bachelor’s degree in related field

Tools

Microsoft Office

Job description

The Cigna Group is seeking a Senior Team Leader (Account Management) to oversee a team of Associate Account Managers and Sales Coordinators within the Account Care Team. You will coach, develop, and monitor performance while ensuring client needs are met and processes run smoothly.

Ideal candidates will have a Bachelor’s degree or equivalent experience, strong leadership skills, and expertise in Microsoft Office. This hybrid US-based role offers a competitive salary and annual bonus potential.