Global Client Solutions Delivery Lead

American Bankers Insurance Company of Florida; Stati Uniti; Ibrido; USD 122.000 - 204.000; Tempo pieno

Descrizione del lavoro

Assurant, Inc. is seeking a Director, Client Solutions Delivery to lead the design, implementation, and optimization of client solutions that drive growth and elevate customer experiences.

You will translate complex business requirements into scalable programs and guide cross-functional teams across Product, Operations, Technology, Finance, Marketing, and Sales. This remote-friendly leadership role emphasizes strategic execution, accountability for program performance, and building credibility

Competenze

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in client solutions, implementation, program management, and team leadership.
• OEM and/or retail industry experience required.
• Demonstrated success leading large-scale client implementations and cross-functional initiatives.
• Proven consulting, stakeholder management, negotiation, and relationship-building skills.
• Ability to influence across matrixed organizations and drive decisions in fast-paced environments.
• Experience developing scalable solutions and implementation strategies based on client needs.
• Effective executive communication skills with the ability to engage clients, leaders, and cross-functional partners.
• Analytical problem-solving skills with a focus on execution and results.
• Advanced proficiency in Microsoft Teams, Excel, PowerPoint, Word, and Project.

Mansioni

• Lead the development and execution of client solution strategies that align business objectives, client needs, and product priorities.
• Partner directly with clients to understand business challenges, identify opportunities, and design scalable solutions.
• Drive complex client implementations, program launches, enhancements, and solution delivery from design through operational readiness.
• Lead cross-functional teams across Product, Technology, Operations, Marketing, Finance, Supply Chain, and Account Management to ensure seamless execution.
• Develop business cases, scope documents, requirements, solution recommendations, and executive-level communications.
• Manage client relationships and build credibility with senior stakeholders while balancing client expectations with business objectives.
• Monitor program performance, profitability, and key success metrics, implementing improvements as needed.
• Lead and coach team members while influencing numerous matrixed resources across the organization.
• Communicate risks, priorities, decisions, and progress clearly to executives, clients, and business partners.

Conoscenze

Stakeholder management

Executive communication

Analytical problem solving

Project management

Team leadership

Negotiation

Cross-functional collaboration

Formazione

Bachelor's degree or equivalent experience

Strumenti

Microsoft Teams

Excel

PowerPoint

Word

Microsoft Project

Descrizione del lavoro

Assurant, Inc. is seeking a Director, Client Solutions Delivery to lead the design, implementation, and optimization of client solutions that drive growth and elevate customer experiences.

You will translate complex business requirements into scalable programs and guide cross-functional teams across Product, Operations, Technology, Finance, Marketing, and Sales. This remote-friendly leadership role emphasizes strategic execution, accountability for program performance, and building credibility